On Tuesday, November 16th at 5:30 PM, the Keene chapter of the Project Management Institute will present Tracy Perkins, Senior Project Manager at SimplexGrinnell. Tracy’s program is a case study of project management for the implementation of a call center, including best practices and lessons learned.

The SRC Project (Service Resource Center) was a 7M$ project spanning an 18-month period. It included building two call centers whose purpose was the centralization of SimplexGrinnell's service dispatch function. The project contained multiple components including remodeling of existing facilities, managing two management teams and 100 agents, and implementing a call management software system.

Tracy Perkins is a PMP-certified Senior Project Manager for SimplexGrinnell, a $2 billion life safety company that is a subsidiary of Tyco International. She has worked on projects since 2001 as a Business Analyst, IT Project Manager, and Business Project Manager. Her projects include a major Oracle CRM implementation, Construction Tracking tool on a SQL platform, Sprinkler Quoting Tool, and most recently the Service Resource Center. Tracy has been an active member of the Monadnock PMI chapter, having served as VP of Professional Development, VP of Programs, and certification class instructor.

Sign up today..... you don't want to miss this one! We encourage you to post a flyer.

• When: Tuesday, November 16th, 5:30-7:30pm

• Where: NGM Insurance Company, 55 West St, Keene, NH (3rd Floor)

• Who: Open to the public

• Admission: $15 - PMI local chapter members; $20 - non chapter members. Pay at the door.

• Register: Contact Corinne Bell by Tuesday, November 9th

Note: This program includes a hot dinner at 5:30pm. The featured presentation starts at 6:00pm. Dessert and networking from 7:00-7:30pm. Be sure to bring your business card for the prize drawings!

Follow-up:  Here are slides from Tracy's presentation part 1 and part 2 .